Refund policy
Last updated: October 27, 2026
Kids grow faster than anyone plans for. If a tee doesn't fit or isn't right, we'll sort it out.
Return window
You have 7 days from the day your order is delivered to request a return or an exchange.
What we can accept back
To be eligible, the item must be:
- unworn and unwashed
- free of stains, odours and pet hair
- with all original tags still attached
- in its original packaging
We can't accept items that have been worn, washed or altered, or items returned after the 7-day window has closed.
Exchanges
Ordered the wrong size? Your first exchange on any order is free — start a return, choose “Size not as expected” and tell us the size you'd like. We'll collect the original at no cost to you and send the new size once it's on its way back, subject to that size being in stock.
How to start a return
Open your order's tracking page — the link is in your shipping SMS and email, or go to jevikajoy.shiprocket.co/tracking — and choose Return within 7 days of delivery. Pick a reason and add a photo if the item is damaged or incorrect. We'll confirm by SMS or email and a courier will collect the parcel from your door; please keep it ready, unworn and with tags on.
Can't find your tracking link? Email hello@jevikajoy.com with your order number and we'll start the return for you. Please don't post anything back yourself — an unannounced parcel can't be matched to your order, which delays your refund.
Damaged, defective or wrong item
Tell us within 48 hours of delivery and send a photo. We'll replace the item or refund it in full including shipping, and we won't ask you to pay to send it back.
Refunds
Once your return reaches us and passes inspection, we'll refund the original payment method within 5–7 business days. Your bank or card issuer may take a few days more to show it. Original shipping charges are refunded only where the return is our error.
Cash on Delivery orders have no card or account to refund to, so we'll ask for your UPI ID or bank details when we confirm the return and send the refund there within the same 5–7 business days.
Cancellations
You can cancel an order at no cost any time before it is dispatched — email hello@jevikajoy.com as soon as you can. Once a parcel is with the courier it has to be handled as a return.
Contact
Email hello@jevikajoy.com or call +91 83689 42706.